Frequently Asked Questions (FAQ)

37 Frequently Asked Questions (FAQ)

This is where we try to anticipate and answer questions you might have about the T.O.V.A. .

How long is the T.O.V.A. test?: The T.O.V.A. test is 21.6 minutes long. A shorter 10.8-minute T.O.V.A. test is automatically administered to subjects ages 4 to 5.5 instead.
What does this term or that acronym mean?: See section 38.
How do I add my custom fields to the main window?: You can change which fields appear from the Preferences. See section 25.3.
Why can’t I connect to the PTE service?: See section 36.6.3.
Why can’t the T.O.V.A. detect my USB device?: See section 29.1.3.
I hear a little static or high-pitched noise coming from my speakers. What is that? Can I stop it?: See section 29.7.1.
What do I do if the automatic update fails?: You can try again or try manually updating the T.O.V.A. . See section 34.3 for details.
The T.O.V.A. is doing something weird. How can I send you a screenshot?: See section 27.5.
Why is the T.O.V.A. not compatible with Windows 8 or 10?: See section 36.1.

Where’s the calibration screen?: If you’re testing without rebooting, what we call External A/V (EAV) testing, you must connect your monitor to the ‘video out’ port of the T.O.V.A. USB device . If you haven’t done this correctly, you may first notice this when you try to calibrate your display and the calibration image doesn’t appear. Please check your connections and make sure the monitor is plugged into the correct video port. See section 13.2 for more details.
My display calibration failed. What does that error message mean?: See section 29.4.
How do I pause, go back, skip forward, turn the sound off, or skip the instructions entirely?: See section 33.
What if I can’t hear the audio?: See section 29.5.
My system keeps booting the PTE and won’t boot back to Windows!: Remove your T.O.V.A. CD or flash drive, and click ’Done’ or reboot your PC. If the CD or flash drive has boot priority, it will keep booting until it is removed or another device is given priority. See section 31.5.1 for more information.

How do I back up my T.O.V.A. data?: See section 21.
Some or all of my subjects and sessions are gone. Where did they go?: See section 36.4.
I just imported a bunch of T.O.V.A. data files. How do I find those sessions now?: See section 35.2.4.
What if I administered a test for the wrong subject?: See section 34.6.
How do I move my database?: See section 34.4.

Why do I see “Ordering test credits has been disabled on this T.O.V.A. USB Device"?: Your T.O.V.A. USB device is not enabled for ordering unless or until we have billing information for your account. If you encounter this error, you should contact T.O.V.A. customer service, and they will be happy to help you resolve the problem.